Booking Policy
Terms and conditions
Guests renting cottages understand and agree to the following Terms and Conditions below. Review and acceptance of Bandy Canyon’s Terms & Conditions which is made part of this rental agreement is required before a confirmation will be issued.
Cottage rates
Cabin rates are quoted on a per-night, per-week, or per-month basis, as noted at the time of booking. Unless otherwise specified, check-in begins after 3:00 PM and checkout is by 11:00 AM on the day of departure.
Most rates are based on a set occupancy (e.g., 2 guests for studio cabins, 4 guests for small one-bedroom cabins, etc.). Additional guests are subject to a per-person, per-day charge. These charges vary and are subject to change without notice.
All cabins at Bandy Canyon are fully equipped with clean linens, dishes, utensils, and an initial supply of soap and paper goods. Amenities may vary by cabin.
check in and check out times
Check-in begins at 3:00 PM, and check-out is at 11:00 AM. If you need a little extra time, please contact the front desk in advance and we will do our best to accommodate your request.
As our housekeeping team needs access promptly at 11:00 AM to prepare cottages for the next arrival, unauthorized late check-outs will incur a $150.00 fee.
additional charges (not included in rate)
Rates
Rates do not include daily maid service (unless otherwise noted), gratuities, car rental, food, liquor, laundry, personal items, or excessive cleaning upon departure (e.g., upholstery or rug shampooing). Reservations made through third-party booking sites may include additional fees or different policies.
Taxes
Applicable state and local taxes will be added to the nightly rate, cleaning fee, and any mandatory charges.
reservations and payments
Payment of the cabin rate, along with all applicable fees and taxes, is required either prior to arrival or at the time of check-in. No grace period applies.
Final payment must be received at least thirty (30) days before the scheduled arrival date (or immediately if the reservation is made within thirty (30) days of arrival). Failure to submit final payment on time will result in automatic cancellation of the reservation.
condition of rental
The property must be returned in the same condition as at check-in, with normal wear and tear accepted. The Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guests may cook only in areas specifically designated for cooking. Any fire or other damage to the property must be reported immediately to the Front Desk Team. Guests are liable for all acts of their family, invitees or other persons they bring onto the property.
Guests may not sublet or assign this rental agreement. All keys must be returned at check-out. Failure to return keys will result in a $25 fee.
Guests must abide by all Bandy Canyon rules.
Smoking is strictly prohibited on the property. No parties, events, catering, fireworks or outside music are allowed without prior consent; additional charges may apply. Outside alcohol is not permitted on the property. All alcohol must be purchased and served through Bandy Canyon in accordance with our licensing requirements.
Guests shall not permit unsupervised children or other guests to use the pool or Jacuzzi and must keep gates closed. Use of the pool and Jacuzzi is at the guests’ own risk. Guests acknowledge there are inherent risks on the property, including the possibility of drowning, slipping, or falling off a horse. The Owner would not rent the property unless the Guest accepts these conditions.
Pricing Error policy
At Bandy Canyon, we strive to ensure accurate pricing and availability across all booking channels. However, occasional errors may occur due to system or human mistakes. This policy outlines our approach to handling pricing errors.
Errors & Obvious Mistakes
If a reservation is made at an obviously incorrect rate (for example, missing a digit or significantly lower than market value), Bandy Canyon reserves the right to cancel or correct the reservation, even if it has already been confirmed or prepaid.
Notification & Resolution
If an incorrect rate is identified, we will notify the guest as soon as possible. The guest may then choose to pay the correct rate or cancel the reservation at no penalty.
Guest Responsibility
If a guest notices a pricing error before booking and proceeds with the reservation, they acknowledge that Bandy Canyon has the right to adjust or cancel the booking.
Good Faith Adjustments
While we cannot honor pricing errors, we may, at our discretion, offer an alternative rate or special discount as a goodwill gesture.
This policy applies to all direct and third-party reservations. By booking with Bandy Canyon, guests agree to these terms.
pet policy
Bandy Canyon welcomes dogs in select units! Pet fees apply and must be paid prior to arrival.
For everyone’s safety and comfort, dogs must be on a leash and are not allowed in the pool, sanctuary area, or dining areas. Owners are responsible for cleaning up after their dogs.
Unapproved dogs may result in immediate eviction, and a minimum $250 cleaning fee will apply if evidence of a dog is found after check-out.
security deposit
Bandy Canyon requires a security deposit to protect against any damages to, or loss of, items from the property and to ensure payment of items charged to the Guest Account. The deposit will be held in the Bandy Canyon account and returned, minus any deductions, no later than 30 calendar days after the termination of the agreement (typically on the Friday after departure).
If any deductions are made, a written statement will be provided explaining the charges. Deductions may include repairs or replacements of damaged or missing items, payment of any outstanding balance on the Guest Account, replacement of lost keys, additional cleaning costs for excessive dirt (such as stained carpets, furniture, walls, or appliances), and restoring the cabin and its contents to the condition they were in at check-in.
If the security deposit does not fully cover damages or additional costs, the guest is responsible for the remaining balance and authorizes Bandy Canyon to charge the credit card provided.
By booking with Bandy Canyon, guests agree to these terms.
limitation of liability
Under no circumstances shall Bandy Canyon be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by Bandy Canyon or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; Bandy Canyon, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. Bandy Canyon will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are dangerous and include swimming, jogging and hiking. This list is not all-inclusive, but indicates some of the hazards of vacationing at Bandy Canyon. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), uneven paving, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking the cabin, you acknowledge that in all events and circumstances, Bandy Canyon, its officers and employees shall not be liable. Guests agree to release and indemnify Bandy Canyon from and against all liability should anyone be injured upon the premises during the rental period, resulting from any cause whatsoever, except in the case of personal injury cause by willful gross negligence on the part of Bandy Canyon.
Bandy Canyon reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.
notice of absence
You must tell us in advance if you will be absent from the property for 5 days or more. If you do not give us this notice, you will have to pay for any damage that may result from your absence.
Bandy Canyon reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.
holdover, abandoned possessions and service of notices
If you remain in a cottage beyond the end of your Rental Agreement without prior written permission, you will be considered a holdover tenant. In such cases, you may be liable for twice the agreed-upon rental rate, calculated on a prorated daily basis for each additional day of occupancy.
Should you leave behind any personal belongings that we determine to be of value, we will attempt to notify you via mail or email. If we do not receive a response within 14 days, we may either advertise the items for sale or donate them to a charitable organization.
If we need to provide you with any official notice, we may serve it to any occupant of the unit, which will be considered sufficient notice for all occupants. If direct delivery is not possible, we may post the notice in a clearly visible location on or inside the unit.
insurance
You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.
changes to a booking / cancellation and refunds
We understand that life and plans can change unexpectedly, and we want to help where we can. As we have a limited inventory, all cottage reservations and payments are final. However, if you contact us 72 hours before your check-in date, we will do our best to accommodate a reschedule of your reservation, though we cannot guarantee it. An additional charge may apply for rescheduling your reservation.
catastrophic events & emergency evacuations
If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wild fire etc.) or any situation simply beyond our control impairs the vacation rental, Bandy Canyon is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk. There will be no refunds of any kind for evacuations.
There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of Bandy Canyon’s control. For example, Bandy Canyon shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players.
additional policies
Bandy Canyon shall make repairs as expeditiously as possible after being notified by Guest. Bandy Canyon staff and contracted repair professionals, shall have the right to enter said premises during reasonable hours to examine and make such repair(s) as may be deemed necessary for the safety or comfort of Guest. There will be no refund or rebates issued to Guest as a result of the repairs or time required to complete them.
Should Guest breach any of the terms of this Agreement Guest shall be liable for all costs, damages and expenses incurred including reasonable attorney’s fees. In the event that any actions or proceedings are initiated by either party with respect to this Vacation Cabin Rental Agreement, the parties agree that venue thereof shall be in the county within which the above described property is located within the State of California.
Upon request of the Guest, any personal items left in and or/on the premises will be returned C.O.D. at Guests expense through a mailing service.
No smoking on the premises per California Civil Code section 1947.5. A violation of this policy will result in a $500.00 cleaning charge.
No parties or events allowed without prior approval. Fee may be assessed.
Please be sure to keep noise at a reasonable level and is mandatory after 9:00 PM. Any infraction of excess noise could result in loss of a $500 fine and/or immediate expulsion from the property.