Booking Policy

Terms and conditions

Guests renting cabins understand and agree to the following Terms and Conditions below. Review and acceptance of The Ranch at Bandy Canyon Terms & Conditions which is made part of this rental agreement is required before a confirmation will be issued.

Cabin rates

Cabin rates are quoted on a per night, per week or per month basis as noted. Unless specified, check-in time is after 3:00 p.m., and checkout by 11:00 a.m. on the day of departure. Most rates quoted are for a specified number of people (2 for studio cabin, 4 for small one bed cabins etc.), additional guests are subject to a per person, per day charge. Charges vary and are subject to change without notice. All properties represented by The Ranch at Bandy Canyon come fully equipped with clean linens, dishes, utensils, and an initial supply of soap and paper goods. Other amenities vary per cabin.

check in and check out times

Check-in is at 3:00 PM | Check-out is at 11:00 AM. Unless otherwise arranged with the front desk, the 11:00 AM check-out time is crucial for the cleaning team to perform housekeeping duties. Therefore, please note that unauthorized late check-outs will be subject to a $75.00 charge in the event the cleaning team cannot enter the vacation rental cabins.

additional charges (not included in rate)

Rates do NOT include daily maid service (unless noted), gratuities, car rental, food, liquor, laundry, personal items, excessive cleaning upon departure (i.e. upholstery or rug shampooing, etc.).

TAXES – Applicable State and Local taxes will be added to reservation nightly rate, cleaning charge and/or mandatory fees and charges.

reservations and payments

Payment of the cabin rate along with any applicable fees and taxes must be received by The Ranch at Bandy Canyon either before guest arrival or upon guest check-in. No grace period will apply. Final payment must be received by The Ranch at Bandy Canyon at least thirty (30) days prior to guest arrival (or immediately if booked less than thirty (30) days in advance of guest arrival). Failure to make final payments on a timely basis will make reservation subject to automatic cancellation.

condition of rental

The property shall be in the same condition upon departure as at check-in. Normal wear and tear accepted. Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guests may cook in areas specifically designated for cooking. Guests must immediately notify Owner or agent of fire or other damage to property. Guests shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property.

Guests may not sublet or assign this rental agreement. Guests shall be responsible to return all keys and gate or garage door openers upon departure. Guests shall abide by the House Rules of the Owner, Property Manager, Condominium Association and/or the Booking Agent as provided to Guest. Guests shall not bring any pets onto the property unless agreed to The Ranch at Bandy Canyon (Pet Policy varies by property. See Pet Policy Below).

Guests will not smoke on the property. No parties or events of any kind shall be allowed to smoke on the property. Additional charges may apply. No catering or outside music permitted without prior consent, additional charges may apply. Guests shall not permit any use of pool or Jacuzzi by unsupervised children or other guests, and shall keep gates closed. Guests and other invitees shall use the pool and Jacuzzi at their own risk. Guests understand that there are certain inherent risks to a person including the possibility of drowning, slipping, or falling off a horse. Guests acknowledge that the owner would not rent the property unless the Guest accepted this condition.

cleaning fee

Guests acknowledge and understand that all cabin rates have a cleaning fee of $25 which covers up to two guests. The cleaning fee for additional guests after that is $10 per guest, per night, which is payable upon checkout.

pet policy

There are only a few specific units in our inventory that we allow pets. When booking a pet-friendly unit, please indicate the type of animal in the comments section of the online booking process. Additional pet fees are determined on a case by case basis. IF The Ranch at Bandy Canyon authorized a pet at the property the Pet Fee must be paid in full. If an animal is seen in the unit by one of our staff during your stay and it has not been approved you will be asked to leave immediately and no refund will be given. If residue of an animal is found during our inspection following checkout you will be assessed a minimum $250 cleaning charge. All approved pets must be kept on lease at all times.

security deposit

Some properties require a Security Deposit to protect against any damages to and/or loss of items from the Property and to assure payment of items charged to the Guest Account. The deposit will be held in The Ranch at Bandy Canyon Account and will be returned, minus deductions, not later than 30 calendar days after the termination of the agreement (typically returned on the Friday after departure). We must give you a written statement at that time explaining any deductions. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing; to pay any and all amounts due; to replace all keys; additional cleaning expense or to clean excessive dirt (i.e. stained carpets, furniture, walls, appliances, etc.) and put the cabin, and the things in it, in the condition when you moved in. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount, and you authorize us to charge the credit card provided.

limitation of liability

Under no circumstances shall The Ranch at Bandy Canyon be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by The Ranch at Bandy Canyon or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; The Ranch at Bandy Canyon, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. The Ranch at Bandy Canyon will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are dangerous and include swimming, horseback riding, and hiking. This list is not all-inclusive, but indicates some of the hazards of vacationing at The Ranch at Bandy Canyon. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), uneven paving, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking the cabin, you acknowledge that in all events and circumstances, The Ranch at Bandy Canyon, its officers and employees shall not be liable. Guests agree to release and indemnify The Ranch at Bandy Canyon from and against all liability should anyone be injured upon the premises during the rental period, resulting from any cause whatsoever, except in the case of personal injury cause by willful gross negligence on the part of the Ranch at Bandy Canyon.

The Ranch at Bandy Canyon reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.

notice of absence

You must tell us in advance if you will be absent from the property for 5 days or more. If you do not give us this notice, you will have to pay for any damage that may result from your absence.

The Ranch at Bandy Canyon reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.

holdover, abandoned possessions and service of notices

If you stay in a cabin, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant. If you leave any personal property, which we determine to be of value, we must contact you by mailing or email notice. After 20 days, if you do not respond, we may advertise the items for sale or donate them to a charitable organization. If we have to give any notice to you, we can serve it to any occupant. By serving one of you, we have given notice to all of you. If we cannot deliver a notice to you, we may post the notice in a conspicuous place in or on the unit.


You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.

changes to a booking / cancellation and refunds

All paid prepayments are non-refundable.

catastrophic events & emergency evacuations

If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wild fire etc.) or any situation simply beyond our control impairs the vacation rental, The Ranch at Bandy Canyon is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk. There will be no refunds of any kind for evacuations. 

There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of The Ranch at Bandy Canyon control. For example, The Ranch at Bandy Canyon shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players.

additional policies

The Ranch at Bandy Canyon shall make repairs as expeditiously as possible after being notified by Guest. The Ranch at Bandy Canyon staff and contracted repair professionals, shall have the right to enter said premises during reasonable hours to examine and make such repair(s) as may be deemed necessary for the safety or comfort of Guest. There will be no refund or rebates issued to Guest as a result of the repairs or time required to complete them.

Should Guest breach any of the terms of this Agreement Guest shall be liable for all costs, damages and expenses incurred including reasonable attorney’s fees. In the event that any actions or proceedings are initiated by either party with respect to this Vacation Cabin Rental Agreement, the parties agree that venue thereof shall be in the county within which the above described property is located within the State of California.

Upon request of the Guest, any personal items left in and or/on the premises will be returned C.O.D. at Guests expense through a mailing service.

No smoking on the premises per California Civil Code section 1947.5. A violation of this policy will result in a $250.00 cleaning charge.

No parties or events allowed without prior approval. Fee may be assessed.

Please be sure to keep noise at a reasonable level and is mandatory after 9:00 PM. Any infraction of excess noise could result in loss of a $500 fine and/or immediate expulsion from the property.